Terms of Service

Overview

These Terms govern your purchase of Vokara, your use of this website (vokara.app), and the relationship between you and Vokara. Use of the Vokara desktop application itself is governed by the separate End User License Agreement presented to you when you first launch the app. If anything in these Terms conflicts with the EULA, the EULA controls for matters involving the desktop application; these Terms control for everything else.

They're written to be readable. If anything is unclear, email hello@vokara.app and we'll explain it plainly.

Eligibility

You must be at least 18 years old to purchase a Vokara license. Users must be at least 13 (or the minimum age of digital consent in your country, whichever is higher). By purchasing or using Vokara, you confirm that you meet these age requirements and that you have the legal capacity to enter into this agreement.

License

Vokara is offered through one-time purchases with no recurring fees. A Lifetime license grants you perpetual use of the software on up to two devices you own or control. A Teams license grants perpetual use for organizational purposes, with one active installation per purchased seat. All licenses are personal to you (or your organization, in the case of Teams) and are non-transferable.

You may not resell, sublicense, or redistribute the software or your license keys. The specific scope of your license, including the device limit and other usage rights, is further described in the EULA.

Free Trials

Vokara offers a 7-day free trial that includes every feature available in the paid version without any limits on transcription. You can start a free trial with no payment information required and no obligation. After 7 days, your trial simply expires — there are no automatic charges.

Refunds

If you're not satisfied for any reason within 30 days of your purchase, email us at hello@vokara.app for a full refund — no questions asked.

Refunds are processed through our payment provider and typically appear within 5–7 business days depending on your bank or card issuer. Upon refunding, your license key will be deactivated. Statutory consumer rights to withdraw from purchases (for example, the 14-day right of withdrawal for EU/UK consumers) are unaffected by this policy and apply in addition to it.

Third-Party Integrations

Vokara includes an optional integration with OpenRouter for AI text enhancement. This is an opt-in feature, off by default. If you choose to enable it, you are responsible for maintaining your own OpenRouter account and complying with their separate terms of service. Vokara does not control, endorse, or accept responsibility for the availability, features, pricing, or data practices of OpenRouter or any AI models accessed through their platform.

Acceptable Use

Vokara is licensed for lawful use. You agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the software, except to the extent permitted by applicable law.
• Use Vokara to transcribe, generate, or distribute content in violation of applicable laws or third-party rights.
• Resell, sublicense, redistribute, or share the software or your license key.
• Circumvent license validation, the trial period, or any technical protections in the software.

Disclaimer of Warranties

We work hard to keep the software reliable, and we genuinely want it to do its job well for you. The paragraph below is the legally required version of "no software is perfect" — it has to appear in this form for legal reasons.

Some jurisdictions don't allow the exclusion of certain warranties, so portions of the above may not apply to you. Nothing in these Terms limits any non-waivable consumer rights you have under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Vokara will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, productivity, or goodwill, arising out of or related to these Terms, the website, or your use of the software, whether in contract, tort, or any other legal theory, and whether or not Vokara has been advised of the possibility of such damages.

Vokara's total cumulative liability to you for any and all claims arising under these Terms or related to your use of Vokara will not exceed the greater of (a) the amount you paid Vokara in the twelve months preceding the event giving rise to the claim, or (b) USD $50. Some jurisdictions don't allow certain limitations of liability, so portions of the above may not apply to you, and our liability will be limited to the smallest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Vokara from any third-party claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of (a) your use of Vokara in violation of these Terms, the EULA, or any applicable law, or (b) content you transcribe, generate, or distribute using Vokara that infringes the rights of others.

Informal Resolution

Before filing any formal claim, you agree to first email us at hello@vokara.app with a description of the dispute and the relief you're seeking, and to give us 60 days to try to resolve it. We read every message personally and almost every problem is solved at this step. The arbitration clause below applies only if informal resolution doesn't succeed.

Binding Arbitration & Class-Action Waiver

Please read this section carefully. It affects how disputes between you and Vokara are resolved.

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the EULA, or your use of Vokara that is not resolved through informal resolution shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Arbitration will be conducted in English and, unless you and Vokara agree otherwise, in Texas (or, at your option, by phone, video, or written submissions only).

Class-action waiver. You and Vokara each agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable, then the entirety of this Arbitration section will be null and void, but the rest of these Terms will remain in effect.

Coordinated proceedings. If 25 or more similar arbitration demands are filed by or with the assistance of the same law firm or coordinated group within a 60-day period, you and Vokara agree that the AAA will administer the demands in batches of up to 50 cases at a time, with a single set of filing fees, a single set of bellwether arbitrations, and a stay of remaining cases pending resolution of those bellwethers. You and Vokara will cooperate in good faith to streamline the proceedings.

Carve-outs. Notwithstanding the foregoing, either party may (a) bring an individual claim in small-claims court in the venue where you reside, so long as the claim qualifies and stays in that court, or (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or address unauthorized use of the software.

30-day opt-out. You may opt out of this arbitration agreement by sending an email to hello@vokara.app with the subject line "Arbitration Opt-Out" within 30 days of your first purchase, including your name, email address used at purchase, and a clear statement that you wish to opt out. Opting out will not affect any other terms.

Consumers in the EU, UK, and Elsewhere

If you reside in the European Economic Area, the United Kingdom, or another jurisdiction whose laws provide non-waivable consumer protections, nothing in these Terms — including the arbitration clause, governing-law clause, or limitations of liability — overrides those mandatory rights. You may bring claims in the courts of your country of residence and rely on the consumer-protection laws there. The arbitration and class-waiver provisions above do not apply to the extent they're prohibited by mandatory law where you live.

Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law principles. Subject to the Arbitration and EU/UK consumer sections above, the parties consent to the exclusive jurisdiction of the state and federal courts located in Texas for any matter not subject to arbitration.

Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with the EULA and the Privacy Policy, constitute the entire agreement between you and Vokara regarding the website and your purchase, and supersede any prior agreements on the subject. Our failure to enforce any right or provision is not a waiver of that right or provision.

Changes to These Terms

If we make material changes to these Terms, we will update the effective date above and, where practical, post a notice on this page or in the application. Continued use of the software or website after changes are posted constitutes acceptance of the revised Terms. Changes will not retroactively reduce the rights of existing license holders.

Disputes About Charges

If you have a concern about a charge or a problem with your purchase, please contact us first at hello@vokara.app. We read every message personally and will work quickly to make things right. We ask that you give us the chance to resolve the issue before initiating a chargeback with your bank — in most cases, a direct email is faster and simpler for everyone.

Contact

Questions about these Terms? Email us at hello@vokara.app. We respond within 1 business day.